Contact Us

Contact Us

Have a question about our products, your order, payment, delivery or warranty? We are here to help.

TbT Watches is based in Singapore. For assistance, please contact us through the official channels listed below.

WhatsApp

For order enquiries or if you need a faster response, we recommend contacting us through WhatsApp.

If your enquiry is about an existing order, please include your order number so we can check it more quickly.

Email

You can also contact us through our official email at hello@tbtwatches.com.

For order-related enquiries, please include your order number and a short description of the issue.

Order Assistance

If you have already placed an order, we can assist with:

• Order status.
• Payment enquiries.
• Delivery and tracking information.
• Changes or corrections to order details, where still possible.
• Questions about products received.
• Warranty and product inspection enquiries.

Tracking & Delivery

Once your order has been processed and shipped, tracking details will be updated to you through WhatsApp.

Local Singapore delivery usually takes around 2–3 days via J&T.

If you have not received your tracking details or have any questions about delivery, contact us and we will help you check the status.

Warranty

For warranty enquiries or claims, please provide your order number together with a description of the issue.

We may request photos or videos of the product to help us make an initial assessment before the item needs to be sent to us for inspection.

Official TbT Watches Channels

For your security, we recommend that all order-related communication is handled through the official TbT Watches channels listed on this website.

If you receive a suspicious message or payment request and are unsure whether it is from us, do not make any additional payment first.

Contact us through our official WhatsApp number to verify the request before taking any action.